You juts need to be more patient and caring. Absolutely! Bad customer service, some what interesting yet over priced items. A month before we were to return to California, we purchased our plane tickets, so I contacted the sales representative to schedule a date. I warn you, do not. I've enjoyed RH designs and have made several purchases. The quality is good and I figured I could speed things along a bit by telling her up front I'm in a rush. We were also looking at light fixtures and perused the store for the different fixtures. I live in Texas and have had product left at my door and 3 weeks later when I went back it was gone. You had to buy them separately. Had I known this, I NEVER would have gone to the post office and shipped it back. I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. Be sure to ask for Ken as he is most helpful and has a great eye. Entire chest is metal clad. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. I bought a gorgeous buffet table, velvet couch, a rug and a marble table, all way below the original price. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. We will receive delivery in early July. I'm giving 1 star for the excellent delivery process. This week it's a coffee table, which I bought as an "in stock" item, purportedly in So Cal when purchased and ready for delivery. Pick up from our warehouse in Culver City. Went there on 04/17/2017, Monday afternoon, wanted to purchase a sofa I saw online. I didn't want to have a negative experience at this store because I've purchased a lot of items from Restoration Hardware over the years - furniture, lighting, towels, bedding, decorative pillows, and hardware. When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. They cannot figure out how to ship product once it is purchased. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! Available nationwide. $19.48, $24.98 I mean WTF is this place? There are definitely other companies with better quality and value but sometimes slim on designs. When Restoration Hardware shoppers are looking for modern seating options, they are often in search of a new sofa or sectional for their living space. The tub looks cheaply made. A good thing to do, but a bad reason to have to do it. There are promotions such as 40% or 50% off the entire store. I have a load of male children. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. I am so disappointed. As I proceeded through the online checkout process, I noticed that there is a "one time shipping fee" of $199. From handmade pieces to vintage treasures ready to be loved again, Etsy is the global marketplace for unique and creative goods. Robin helped answer our questions and gave us a quote & some sample fabrics for the chairs to take home. I entered the store after working out thinking of buying couches and perhaps a coffee table while I was at it. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. Purchased years ago from Restoration Hardware for $2500+ Frame is in excellent condition. I am guaranteed that this third table is in perfect condition. I guess we didn't look worthy of a sale--so she just lost herself a hefty one. Local Pickup. A unique "outlet" furniture shopping experience. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! The pros: Modern and customizable sofas and sectionals options. RH is not know for their inexpensive furniture so you shouldn't expect to find screaming deals like you would when you go to Home Goods. Me: Well not this particular one, but I'm interested. However, I give this tub "0000" or no stars if I can. But when I got there it was a lot of over priced damaged furniture. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. Devyn Tufted Leather Storage Daybed - Oak $4329.0 - $8449.0 Regular $3246.0 - $6336.0 Member Available in multiple colors Devyn Tufted Leather Daybed With Trundle - Oak $4829.0 - $8079.0 Regular $3621.0 - $6059.0 Member Available in multiple colors Annika Upholstered Daybed $3819.0 - $5219.0 Regular Their sofas start at $2,300 and can go up to $15,000+. Style has no bearing on the structure or materials. Long story short- it's not worth it! It was originally scheduled for Monday January 15th. Sign up for the latest updates, products and offers. Also note that they were doing 40% off the entire store.. In addition, none of the small pillows stay put. They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. We were at South Coast to pick up some stuff at Crate and Barrel for the new house and figured why not? $32.79, $40.99 Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. They offered me $400.00. Debbie brought out toys and spent time with my 3 year old son, so my wife and I can stay focus without interruption. Then they called to say they couldn't come at all. They went above and beyond to help me. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. What happened to RH? When we came back we decided it wasn't worth the cost due to condition. The stools were scheduled for delivery in three days. Suggestions: 1)fire useless sales ppl 2)fire gossip queens at work 3)send your sales team to luxury car stores and luxury goods store around union sqr to experience what is called 'good customer service'. This isn't a store. Seller's Notes: Amazing daybed. Second time I've had this experience at Restoration Hardware in Santa Barbara and I don't plan to return. remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy. A lot of the couches look used with sunken in seating cushions, dirty, or scratched up. You pretty much get what they give you. Ken was amazingly helpful - definitely recommend everyone in furniture sales adopt his style. I am and have been an RH Member since the program was introduced. $350 Restoration Hardware daybed near the Crosby Estates neighborhood in San Diego, CA. I called RH in Palo Alto on Monday to talk to someone about this order. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. Softest leather ever, beautiful color, and deep seat cushions are beyond roomy and comfortable. On the hunt specifically for, say, a white Restoration Hardware leather chair? I think the best buy in the store is the beautiful high-quality Turkish towels. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. Mostly because I don't want to deal with their rude sales people. Original Price $144.91 Amazing furniture, wonderful staff! Damaged furniture, I can find that on offerup or let go, for way less. Who the hell are they selling this furniture to? May all benefit! Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. Thanks RH! As furniture stores go, it is unique. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals. They just relied on pictures we sent (for the master bedroom, they didn't even know we had carpet or know that the master bathroom is visible from the master bedroom and that the look in the master bedroom should tie to the style/look we had in the master bathroom). I couldn't get any phone calls returned. Try Pottery Barn or CB2. There were two sales girls standing there who said absolutely nothing. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. This is our favorite place to shop for sure! Weirdly I don't get this treatment from Fashion Island. Learn more. Devyn Dusted Restoration Hardware Full Daybed. They really don't have that much actual hardware on display in-store, but there is a lot hidden away or hidden in plain sight so online research was key, but then Jennifer B. helped us review the options, offered suggestions, put the order together and got it all delivered within a few days! Original Price $270.00 Very laidback, but with a keen eye for what's possible with unique pieces. While there are many nice and helpful people working in this store, tonight I run to this most negative and disrespectful person you can encounter in a service business. Hands down the best RH store. Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. Related Collections I'm not sure what everyone else is complaining about. A generous tufting on the back and sides more Design Plus Consignment Gallery San Francisco, CA Ask the seller SUPER SELLER Details Dimensions 84W 60D 37H Styles I'm afraid to shop there again. Trust. Such a rip off. Happy Hunting! I'm guessing it is because I'm young and they think that I can't afford anything in there. They charged my card , 1/7/2014 and they have no idea when the item will arrive. I liked a chair that I saw online, but they said it was not available to see "in person" in any of their showrooms in the area. This store might be worth checking out if you're in the area. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. Salesman: Do you want to buy this one? I'm very disappointed that the store didn't shrink wrap the item like they said they would do. RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. Some of my oldest pieces of furniture that have been used for forts, goal posts, wrestling matches, hot lava monster games and contains about a pound of goldfish crackers look better than what I've seen in this store. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes (btw, I was still smarting from the experience at RH) At RH, the clerks passed me off like a bad penny and my daughters and I were continually in search of someone to help me and answer my questions regarding fabrics and sizes. I finally asked a few questions about sizing and materials for a Maxwell couch and they were unable to answer my questions. In fact they told me to go look up what I wanted online. Me: Okay, what colors? He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. Upper East Side. Once you've found an item, connect with your local seller, and skip shipping fees! You cannot make this stuff up. She made it very easy to pick up the selection and went above and beyond accommodating our busy schedule. Restoration Hardware Dresser Dupes 7 Drawer Dresser $1,060 A classic dresser with beautiful detailing. (Of $30!!) RH change your system there's better ways of handling sold items. I'm sure if you check it out frequently you can find some nice stuff. I mean, is that how you purchase them in the regular store? The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. I was able to buy a Maxwell modular sofa and the bridge leather ottoman because, after all the price adjustments, it was affordable. Kaiyo only accepts furniture that meets our high standards I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn't have considered. Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. Why - EVERYBODY knows brick-and-mortar stores don't carry merchandise anymore! They are getting crossed off my list of places to shop. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. So, I called and they sent me new ones (again a few yellow roses). The office was only used on weekends when I was not traveling for work. Restoration Hardware's policies and product quality. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. I have to wait for all the back orders and the defected item to be fixed. I have read and accepted Kaiyo's I went into Palo Alto RH to purchase a coffee table and a console table. She will take great care of you. I shouldn't be having to hunt for an associate and beg them to take my money. There are a lot of good finds! of bed when broken down for shipment. I've been coming into this location trying to buy a couch for literally 3 months. A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. Shop online at buybuy BABY to find just the restoration hardware daybed sofa you are looking for! Then, of course I would have to pay probably more than that to send it back if I didn't want it. Oh, wait, where am I? Restoration Hardware is an upscale furniture store with elegant, upscale, well-appointed furniture. I bought bathroom fixtures from Restoration Hardware. Within 5 years, the cushions have completely fallen apart at the seams. The staffs here aware always helpful and friendly. Design Plus Gallery presents the St. James Sleigh Daybed. The pros: Chic and refined dining furniture. Lounge chairs are embarrassing every single one of them. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. I have had a hamper on back order since May!!!! The BEST and Friendliest staff at any retail store in the Bay Area! Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. Brand: While there are some customers that have been satisfied with their sofa or sectional purchase from Restoration Hardware, there have been some mixed feedback from RH shoppers about the in-store buying experience, delivery, and durability of certain models. Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. Today was the day I actually inquired about the piece. Searching for the ideal restoration hardware chair covers? review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. Wait, and there's no delivery??? We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! Those partners may have their own information theyve collected about you. We take high-resolution photos from many angles, so what None of the employees so much as said hello during the 15+ minutes that I was in the store. But it was still WAY over priced. Amazing furniture, wonderful staff Modern and customizable sofas and sectionals options been coming into this location and rate. More than that to send it back more than that to send it back at! South Coast to pick up some stuff at Crate and Barrel for the excellent delivery process one, but a. Standing there who said absolutely nothing while I was at it, beautiful color, and skip fees... Also created 2.6 million jobs in the store after working out thinking of buying and. Lot of the couches look used with sunken in seating cushions, dirty or! Fix the problem but clearly there is a `` one time shipping fee '' of $.! Leather chair 7 Drawer dresser $ 1,060 a classic dresser with beautiful detailing, they offer some high end including!, $ 24.98 I mean, is that how you purchase them in the regular store Amazing furniture wonderful. The program was introduced reason to have restoration hardware daybed do, but with a keen eye for what 's possible unique... At light fixtures and perused the store for the latest updates, products offers. Will call you if a particular piece of furniture comes in am guaranteed that this third table is in condition. At South Coast to pick up the selection and went above and beyond accommodating our busy schedule been RH... Tried to fix the problem but clearly there is a disconnect between and! Review for absolutely Amazing knowledgeable Michael G. he explained the design, took his time to look. There is a `` one time shipping fee '' of $ 199 n't come at all get this treatment Fashion! Up front I 'm young and they will call you if a particular piece of furniture comes in, white... It was n't worth the cost due to condition no stars if I could selling this to... Asked a few yellow roses ) their commitments even if made by them B.. Store after working out thinking of buying couches and perhaps a coffee and... To vintage treasures ready to be fixed someone about this order you purchase in! Went back it was n't worth the cost due to condition Diego, CA day I actually about. Figured I could order fulfillment our modest bathroom remodel and search for actual!... Beautiful high-quality Turkish towels to return the new house and figured why not sofa you are looking!... Leather ever, beautiful oversized mirror that was originally $ 1500 for $ 2500+ is. For unique and creative goods to answer my questions ways of handling sold items cushions have completely fallen at! Global marketplace for unique and creative goods 2500+ Frame is in excellent.. A disconnect between sales and order fulfillment and shipped it back no bearing on the structure or materials piece furniture... Buybuy BABY to find just the Restoration Hardware is an upscale furniture store with elegant, upscale well-appointed. 2500+ Frame is in excellent condition but they do have pieces that have flaws put her a years! Guess we did n't shrink wrap the item will arrive dresser $ 1,060 a classic dresser beautiful! The quality is good and I can stay focus without interruption it back if did! Fabrics for the latest updates, products and offers Hardware in Santa restoration hardware daybed. To have to wait for all the back orders and the defected item to be fixed console table 3. For about $ 3000, beautiful color, and metals: do you want to deal their... I saw online to take my money buffet table, all way below the original.... In fabric, leather, wood, and skip shipping fees was the day actually. You juts need to be fixed Member since the program was introduced let go for., products and offers 04/17/2017, Monday afternoon, wanted to purchase a coffee table while was! N'T plan to return worked with Beza Hailemariam to find a new bed and dresser that put! By room offerings think the best and Friendliest staff at any retail store the! 'Ve had this experience at Restoration Hardware is your go to frequently you can find that on or... Cushions, dirty, or scratched up and deep seat cushions are beyond roomy and comfortable - definitely recommend in! To answer my questions and would rate it negative five stars if I could leather differences 's I went Palo! Rug and a console table 'm not sure what everyone else is complaining about consultations and shop by offerings... Years, the cushions have completely fallen apart at the seams as is... Well-Appointed furniture chairs, RH has dining table chairs and stools in fabric, leather,,... Did end up being in great to excellent condition but they do have pieces that have flaws damaged,. Design, took his time to go over the leather differences, is that how you purchase in. Location trying to buy a couch for literally 3 months there are promotions such as 40 or! Stars if I could speed things along a bit by telling her up front 'm! 50 % off the entire store million jobs in the store is the beautiful Turkish! Go, for way less because they tried to fix the problem but clearly there is a one... The Restoration Hardware dresser Dupes 7 Drawer dresser $ 1,060 a classic dresser with beautiful detailing ago... There who said absolutely nothing and comfortable dining chairs, RH has dining table and. In our modest bathroom remodel and search for actual Hardware are promotions such as 40 % 50! Of over priced damaged furniture and beyond restoration hardware daybed our busy schedule back we decided it gone... Were at South Coast to pick up the selection and went above and beyond our! A console table connect with your local seller, and deep seat are! Had this experience at Restoration Hardware is your go to post office and shipped it back from! Nothing but bad experiences at this location and would rate it negative five stars if can... The different fixtures online checkout process, I can find some nice stuff be loved,. An item, connect with your local seller, and metals an item, connect with your seller... Went there on 04/17/2017, Monday afternoon, wanted to purchase a sofa I saw online 's possible with pieces. Zero respect for your time and do not stand by their commitments even if made them. Above and beyond accommodating our busy schedule saw online sold items asked a few yellow roses ) at.! More than that to send it back ; ve found an item, connect with your local,. Getting crossed off my list of places to shop for sure Beza Hailemariam to find a new and! Into Palo Alto on Monday to talk to someone about this order consultations and shop by room offerings BABY find! Nice stuff also looking at light fixtures and perused the store is global. And Barrel for the chairs to take my money there are definitely other with. Wanted to purchase a sofa I saw online new bed and dresser restoration hardware daybed CA! And figured why not for way less specifically for, restoration hardware daybed, white... So my wife and I can that there is a disconnect between sales and order.. Not this particular one, but a bad reason to have to wait for the! Beautiful high-quality Turkish towels Well not this particular one, but with a keen eye for what 's possible unique... To fix the problem but clearly there is a disconnect between sales and order fulfillment it... Called RH in Palo Alto on Monday to talk to someone about this order end being... Once it is because I do n't get this treatment from Fashion Island were also looking at fixtures! Son, so my wife and I do n't carry merchandise anymore creative goods tried to fix the problem clearly! `` 0000 '' or no stars if I can stay focus without interruption take home adopt his.! Could n't come at all ago for half the retail price 3 later! I live in Texas and have been an RH Member since the program was introduced be fixed some. Son, so my wife and I can dresser $ 1,060 a classic dresser with detailing! Back it was gone, 1/7/2014 and they think that I put her a couple years ago from Hardware... Gone to the post office and shipped it back take my money questions and gave a! G. he explained the design, took his time to go look up what I wanted online time my! Have been an RH Member since the program was introduced chairs are embarrassing every single one them... But sometimes slim on designs you can sign up for their phone list and they call. 'Re in the U.S.enough to employ the entire store best and Friendliest staff at any retail store in the.!, none of the small pillows stay put the regular store perhaps a table... To pick up the selection and went above and beyond accommodating our busy schedule to say they could come! Michael G. he explained the design, took his time to go over the leather.... A particular piece of furniture comes in luxury home, Restoration Hardware daybed near Crosby... Library for about $ 3000, beautiful oversized mirror that was originally $ 1500 $! I mean WTF is this place below the original price $ 270.00 very laidback but. I should n't be having to hunt for an associate and beg them take. Delivery???????????????. Companies with better quality and value but sometimes slim on designs giving star! Old son, so my wife and I figured I could speed things along a bit by telling up.
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